01/27/2022

Let Curiosity Guide You When Someone is Too Talkative

Meet this person with curiosity rather than scolding

Dear Crucial Skills,
How do you tell an employee they talk too much? My employee often talks to the point of having to tune them out. They give every little detail and then repeat themselves and I cannot get a word in edgewise and I have to wait until they take a breath to interrupt them. I end up focusing on them taking that breath instead of listening.

Signed,
Tired of the Talking

Dear Tired of the Talking,
We receive many inquiries about how to get employees to speak up and share their perspective. Your email reminded me that there is another side to which the pendulum swings—an employee that talks too much! Though perhaps a less frequent problem than silent employees, over-talking contributes to frustration and communication breakdowns just like silence does.

Here are three tips for stepping up to this Crucial Conversation with your employee.

Please select this link to read the complete article from Crucial Learning.