08/02/2024

What Microsoft Can Teach Leaders about Cultural Connection

Its CEO has embraced the task of creating this type of culture

As artificial intelligence (AI) continues to advance, the internal workings of Microsoft should be a matter of interest to more than just its employees and shareholders. Being a major player in AI, Microsoft will face considerable opportunities, challenges and even threats of enormous magnitude in the years to come. Is Microsoft ready to navigate well if the sometimes smooth, sometimes choppy waters in the world of technology suddenly turn chaotic?

Highlighting the fragility of our technology infrastructure, on July 19, a glitch in a software update from the cybersecurity firm CrowdStrike caused computer systems running the Microsoft Windows operating system to crash. And, while Microsoft estimated that it affected 8.5 million Windows devices or less than one percent of all Windows machines, the incident wreaked havoc on organizations worldwide.

The glitch also showed us something about Microsoft as it collaborated and worked quickly with CrowdStrike, Microsoft’s customers and competitors, including Amazon Web Services and Google Cloud Platform, to remedy the situation. 

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