10/08/2025

Building Trust through Conversations

Every conversation we have literally changes our brains

Have you ever walked away from a conversation feeling completely energized — or totally drained?

That's not an accident. According to Judith Glaser in her book Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results, every conversation we have literally changes our brains.

Glaser, a pioneer in the field of organizational anthropology, explains that conversations operate on three distinct levels: transactional, positional and transformational. Each level triggers different chemical and emotional responses in our brains — and determines whether our interactions build trust or destroy it.

Please select this link to read the complete blog post from John Millen.