When someone seeking housing assistance in central Connecticut calls the state's 211 helpline, they're often directed to Nicole Barracliff.
She sits in her office, cradling a pink mug of coffee with an image of a Care Bear on the front, talking on the phone with a man facing homelessness.
"They'll provide you anything they have to keep you as safe and comfortable as possible, but they wouldn't be able to offer you, like, an immediate shelter bed anywhere, unfortunately," Barracliff told him.
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