If your team's expectations aren't clear, or people aren't meeting them consistently, you don't just have a frustration problem—you have a clarity problem. One of the best ways to fix this is by creating a Team Agreement—or, as we like to light-heartedly call it, a "Couth Code."
We started calling it a "couth code" after countless executives asked us the same exasperated question: “How do we teach couth?”
They weren’t asking about technical skills or strategic decision-making. They were frustrated by things people should know—things their mother should have taught them, or, at the very least, things they should have picked up in school.
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